Refund Policy

A one-time registration fee of ₹100 (Indian Rupees) is charged to activate any new account on CollegeLancer — student or employer.

This fee is non-refundable once payment has been successfully processed and your account has been activated. By completing the payment, you acknowledge that you have read these Terms and agree to the non-refundable nature of the registration fee.

This applies regardless of:

• A change of mind after registration
• Failure to use the Platform after registration
• Account suspension or termination due to a violation of our Terms

Coins are non-transferable platform credits used within the CollegeLancer platform to access premium features — not a currency or stored-value instrument. Coins can be purchased via the Platform using real money, at a fixed rate disclosed at checkout, and are consumed only on Platform features.

Coin purchases are non-refundable and non-transferable. Once a coin purchase has been processed:

• Coins cannot be converted back to cash
• Coins cannot be transferred to another account
• Unused coins are forfeited upon account closure
• Coins earned through referrals or platform activity carry no monetary value

By purchasing coins, you acknowledge that they are digital goods delivered immediately upon purchase, and you waive any right to a cooling-off period or refund under applicable consumer protection laws, to the extent permitted by law.

A refund will be considered if a technical failure results in:

• Double charge: You were charged more than once for the same transaction.
• Non-delivery: Your payment was successfully deducted from your bank/card but your account was not activated or coins were not credited within 24 hours.

To request a technical failure refund, you must:

1. Contact us at support@collegelancer.com within 7 days of the transaction
2. Provide your registered email address and transaction reference number
3. Describe the issue in detail

We will investigate and respond within 5 business days. If a refund is approved, it will be processed to the original payment method within 7–10 business days, subject to your bank’s processing time.

Any payments made by employers for coin top-ups or premium features are governed by the same policy as above — non-refundable once coins have been credited or features have been activated.

Refund requests for technical failures must be submitted within 7 days of the transaction with supporting evidence.

All payments on CollegeLancer are processed by Reserve Bank of India (RBI) authorised payment aggregator(s) engaged by the Platform. In the event of a dispute with the payment processor itself, you may also contact that payment aggregator directly through their grievance channels; details are shown at checkout and are available on request.

CollegeLancer is not responsible for delays caused by banks, card networks, or our payment aggregator’s own processing timelines.

Initiating an unauthorised chargeback with your bank for a valid, delivered transaction is a violation of these Terms. If a chargeback is filed for a transaction that was correctly processed, we reserve the right to suspend or permanently terminate your account pending resolution.

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email or a notice on the Platform. The revised Policy will apply to purchases made after the effective date of the change.

For refund requests or questions about this Policy, please contact us at: